Technical Support

THIS IS A TRUE STORY!!! My cousin works as a technical support receptionist at a computer company. This is an actual conversation he had one day: "Hi, I'm having trouble with my computer. It's not working!" "Well, I'll do my best to help you." *gets technical information for computer from caller* "OK, can you press 'Control', then hold down 'Alt' and, then 'Delete'?" "Hey, it's in French!" "What is?" "The keyboard?" "*sigh* Well, can you press..." "Oh, darn, I just noticed, the power's off!" "Well, can you turn it on, please?" "How?" "Press the power button." "Where is it?" "It's normally a big button on the actual computer, not the monitor." "Like the lizard?" "Pardon me?" "Oh, OK, I got it." "OK, now press 'Control' and then 'I'..." " 'I' as in Isabel or 'I' as in Irene?" And so on and so on..... :) Customers can be so...difficult...