Help!!

Last week my wife and I purchased a new computer. We ran into some difficulties while setting it up so we called the customer support phone number we found in the manual. I picked up the phone and called the number. A man answered the phone and I explained the problem to him. He began rattling off computer jargon. This confused us even more. "Sir," I said politely, "Can you explain what I should do as if I were a small child?" "Okay," the computer support guy said, "Son, could you please put your mommy on the phone?"