Always Right?

1. Customer: "I've been ringing 0700 2300 for two days and can't get through to inquiries, can you help?" Operator: "Where did you get that number from, sir?" Customer: "It was on the door to the Travel Center." Operator: "Sir, they are our opening hours." 2. Samsung Electronics Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about." Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I think you mean the telephone plug-in point on the wall." 3. Motoring Services Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?" Operator: "Doesn't the product name give you a clue?" 4. More Motoring Services Caller: Inquiring about legal requirements while travelling in France. "If I register my car in France, do I have to change the steering wheel to the other side of the car?"